🚀 Dent Ops Claim Services
Dent Ops takes the hassle out of insurance claims. Whether you just want to offload the paperwork or outsource the full negotiation process, we’ve built services that save you time, reduce stress, and help you get better approvals faster.
🔥 Flexible Claim Options
You can decide how much support you want on each claim and can adjust any time. Pick and choose the services you need, when you need them – simple, flexible, and on your terms.
What's Included (Click/Tap to Expand)
✅ What’s Included with Claim Submission + Administration (S&A)
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Managed Submissions & Admin → We handle insurer communication, follow-ups, and paperwork.
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Regular Status Checks → Confirm insurers have received and are actively processing your claim.
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Unlimited Sitreps (On-Demand Updates) → Request a status check anytime; we’ll reach out to insurance to confirm progress or to push the claim forward.
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Updated Approvals & Proof of Payment → When possible, we collect and deliver supplemental approvals or payment confirmations.
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One Free Re-Submission → Full redo of the entire claim submission + admin process if documentation is ignored, approval is unsatisfactory, or a new supplement is added.
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Partner Portal Access → Track submission status, follow-ups, and approvals through your convenient Partner Portal.
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Save Hours per Claim → Eliminate tedious hold times, followups, and other claim administration.
❌ What’s Not Included
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Estimate conversion into CCC One (Translation / Scrub service)
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Supplement prep, submission, or negotiation (included in FCM)
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Detailed daily status updates (included in FCM)
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Negotiation for higher payouts (included in FCM)
👉 In short: Submission + Administration streamlines claim submission, confirms insurer progress, and keeps claims moving forward — with built-in tools like Sitreps and Re-Submissions for flexibility, without committing to full claim negotiation (FCM).
What's Included (Tap to Expand)
✅ What’s Included with Claim Submission + Administration (S&A)
-
Managed Submissions & Admin → We handle insurer communication, follow-ups, and paperwork.
-
Regular Status Checks → Confirm insurers have received and are actively processing your claim.
-
Unlimited Sitreps (On-Demand Updates) → Request a status check anytime; we’ll reach out to insurance to confirm progress or to push the claim forward.
-
Updated Approvals & Proof of Payment → When possible, we collect and deliver supplemental approvals or payment confirmations.
-
One Free Re-Submission → Full redo of the entire claim submission + admin process if documentation is ignored, approval is unsatisfactory, or a new supplement is added.
-
Partner Portal Access → Track submission status, follow-ups, and approvals through your convenient Partner Portal.
-
Save Hours per Claim → Eliminate tedious hold times, followups, and other claim administration.
❌ What’s Not Included
-
Estimate conversion into CCC One (Translation / Scrub service)
-
Supplement prep, submission, or negotiation (included in FCM)
-
Detailed daily status updates (included in FCM)
-
Negotiation for higher payouts (included in FCM)
👉 In short: Submission + Administration streamlines claim submission, confirms insurer progress, and keeps claims moving forward — with built-in tools like Sitreps and Re-Submissions for flexibility, without committing to full claim negotiation (FCM).
What's Included (Click/Tap to Expand)
✅ What’s Included with Full Claim Management & Negotiation (FCM)
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Everything in S&A → Managed submissions, regular follow-ups, unlimited Sitreps, one free Re-Submission, supplemental approvals and proof of payment (when possible), and Partner Portal status.
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Expert Oversight → Claims managed by licensed and trained adjusters and professional admins who use proven strategies designed for Dent Ops estimates.
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Supplement Prep & Submission → Identify missed or underwritten items, prepare supporting documentation, and resubmit for approval.
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Active Negotiation with Insurers → Direct communication and negotiation to secure fair approvals. Shops don’t need to spend time or learn tactics — Dent Ops handles it. (Note: Dent Ops estimates are designed so that any shop can negotiate Dent Ops estimates themselves; FCM’s value is outsourcing the work and responsibility.)
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Detailed Progress Updates → Beyond portal basics, receive comprehensive daily updates on supplement activity, negotiations, approvals, insurer decisions, and more.
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Faster Approvals → Our consistent follow-ups, process, persistence, and strategic escalation keep insurers from dragging their feet. Adjusters often move Dent Ops claims off their desk sooner rather than later.
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Higher Approvals → Our negotiation and supplement strategies often lead to better payouts compared to S&A alone (though insurers sometimes approve Dent Ops estimates outright without negotiation).
-
Maximum Time Savings → Offload both the admin burden (S&A) and the negotiation work (unique to FCM).
❌ What’s Not Included
-
Estimate conversion into CCC One (Translation / Scrub service)
👉 In short: S&A saves time. FCM saves time and takes negotiation off your plate. It’s the full outsource option when you want Dent Ops to act as your claims department.
What's Included (Tap to Expand)
✅ What’s Included with Full Claim Management & Negotiation (FCM)
-
Everything in S&A → Managed submissions, regular follow-ups, unlimited Sitreps, one free Re-Submission, supplemental approvals and proof of payment (when possible), and Partner Portal status.
-
Expert Oversight → Claims managed by licensed and trained adjusters and professional admins who use proven strategies designed for Dent Ops estimates.
-
Supplement Prep & Submission → Identify missed or underwritten items, prepare supporting documentation, and resubmit for approval.
-
Active Negotiation with Insurers → Direct communication and negotiation to secure fair approvals. Shops don’t need to spend time or learn tactics — Dent Ops handles it. (Note: Dent Ops estimates are designed so that any shop can negotiate Dent Ops estimates themselves; FCM’s value is outsourcing the work and responsibility.)
-
Detailed Progress Updates → Beyond portal basics, receive comprehensive daily updates on supplement activity, negotiations, approvals, insurer decisions, and more.
-
Faster Approvals → Our consistent follow-ups, process, persistence, and strategic escalation keep insurers from dragging their feet. Adjusters often move Dent Ops claims off their desk sooner rather than later.
-
Higher Approvals → Our negotiation and supplement strategies often lead to better payouts compared to S&A alone (though insurers sometimes approve Dent Ops estimates outright without negotiation).
-
Maximum Time Savings → Offload both the admin burden (S&A) and the negotiation work (unique to FCM).
❌ What’s Not Included
-
Estimate conversion into CCC One (Translation / Scrub service)
👉 In short: S&A saves time. FCM saves time and takes negotiation off your plate. It’s the full outsource option when you want Dent Ops to act as your claims department.
⭐️ How Credits Work
1 Credit = $125 redemption value.
Credits are automatically applied when billing for services.
If you’re out of credits, we bill your payment method on file at retail pricing.
💰 Credit Packages (best value!)
10 Credits = $1,000 (20% savings).
Covers $1,250 worth of services.
Equivalent to 2 full end-to-end FCM claims (Translation + Scrub with FCM).
💡 Example: An estimate Translation + Scrub with Full Claim Management + Negotiation service normally costs $625. With a Credit Package, the effective cost is just $500.
✅ Why Shops Choose Dent Ops Claims
Save hours per claim on admin and follow-ups.
Get faster approvals with experts driving the process.
Flexible pricing: pay-as-you-go or save 20% with Credit Packages.
Outsource the headaches so you can focus on repairs and revenue.